Muru Office Supplies

Privacy Policy

Muru Office Supplies Pty Ltd (ABN: 58 601 516 545) (MOS, we, our, us) recognises the importance of privacy and is committed to protecting your Personal Information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy applies to all dealings with us, including suppliers, customers, contractors, and employees.

1. Definitions

  • APPs: Australian Privacy Principles under the Privacy Act.
  • Online Platforms: www.muruoffice.com.au and any other websites or social media platforms managed by MOS.
  • Personal Information and Sensitive Information: As defined in the Privacy Act.
  • Privacy Officer: MOS's first point of contact for privacy matters.
  • Services: Products and services supplied by MOS.

2. What is Personal Information

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable. Sensitive Information is a subset of Personal Information and is afforded a higher level of protection under the Privacy Act.

3. Types of Personal Information Collected

We may collect Personal Information including:

  • Contact details (name, date of birth, address, email, phone number)
  • Employment applications and recruitment information
  • Health information voluntarily provided
  • Trade references
  • Financial and banking information
  • Contractor details
  • Information about prior dealings with MOS
  • Any other information relevant to the Services provided

4. How Personal Information is Collected

We collect Personal Information directly from you where possible, including through:

  • Our Online Platforms and social media
  • Hardcopy and electronic forms
  • Orders for Services and products
  • Third party service providers
  • Mailing list requests
  • Customer service interactions
  • Surveys
  • Events and webinars
  • Acquired entities
  • Competitions and promotions

You represent that you have authority to provide Personal Information about any third parties you provide to us.

5. Use of Personal Information

We collect and use Personal Information for purposes including:

  • Supplying products and Services
  • Conducting credit checks
  • Providing product and service notifications
  • Managing accounts and payments
  • Business operations, insurance, and quality assurance
  • Managing supplier relationships
  • Responding to enquiries
  • Conducting research, surveys, and statistical analysis
  • Complying with legal and contractual obligations
  • Other purposes permitted under law

6. Disclosure of Personal Information

We may disclose Personal Information:

  • As required or permitted by law
  • To related bodies corporate
  • To prevent serious threats to life, health, or safety
  • For enforcement-related activities

Sensitive Information will only be used or disclosed for related purposes where appropriate.

We may disclose Personal Information overseas, including to the United States and the Philippines, primarily for payment processing and operational needs.

7. Storage and Security

We take reasonable steps to protect Personal Information including:

  • Restricting access to authorised personnel
  • Staff training
  • System security protections
  • Data centre safeguards
  • Building security controls
  • Encryption on Online Platforms
  • Deleting or de-identifying information when no longer required

We retain information only as long as necessary to comply with legal, insurance, and governance obligations.

8. Access and Correction

You may request access to Personal Information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

9. Direct Marketing

We may use Personal Information to send marketing communications where permitted by law. You may opt out by contacting us or using the unsubscribe option in communications. We will not use Sensitive Information for direct marketing.

10. Our Online Platforms

We use cookies and web beacons to improve functionality and collect statistical usage information. You may disable cookies through your browser settings; however, this may limit functionality.

11. Third Parties

We may collect Personal Information from third parties where necessary. Our Online Platforms may contain links to third party websites, which are not controlled by MOS.

12. Employment and Recruitment

Personal Information collected for employment purposes is used for recruitment and employment-related activities. Employee records handling may be exempt from the APPs where permitted by law.

13. Notifiable Data Breaches

In the event of a suspected data breach, we will:

  • Contain and assess the breach
  • Determine cause and extent
  • Assess risk of harm
  • Notify the Office of the Australian Information Commissioner (OAIC) and affected individuals where required

14. Changes to this Privacy Policy

We may amend this Privacy Policy from time to time. Updated versions will be published on our Online Platforms.

15. Contact Us

Privacy Officer
Muru Office Supplies Pty Ltd
ABN: 58 601 516 545
Email: privacy@muruoffice.com.au
Website: www.muruoffice.com.au

We aim to respond to privacy enquiries within 30 days.

You may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.