Account Management
Delivering On Your Needs
When you partner with MOS, you will be assigned a dedicated Account Manager who will be supported by our wider Account Management team. Our business has built a strong reputation for service excellence through our vision to provide the Best Customer Experience.
Your Account Manager will dedicate their time to understanding your procurement and organisational requirements, aiming to achieve the best results over the partnership’s lifetime.
Product Advice
Our account managers are industry experts who collaborate with our global and local supply partners. Team members are trained across our range of fit-for-purpose products to match your needs, helping to keep your staff healthy, safe, and productive.
Our focus is also to maximise the value for money and savings to each MOS customer through:
- Utilising best practice and product knowledge to consult on solutions from across our range
- Guidance on products to meet sustainable and corporate social responsibility strategies
- Advice on products that comply with OHS Standards.
Vital Health Check
Through our proactive engagement in the partnership, MOS:
- Incorporates feedback for continuous improvement opportunities.
- Gathers data on the delivery service and confirms if any changes are required.
- Provides updates on new initiatives to help end-users save time when purchasing.
- Presents new products in line with approval from your Procurement Team.
